ProForm Machine Order Status Update

by proformadmin · Published August 31, 2020 · Updated September 10, 2020

ProForm’s mission is to assist each customer throughout their fitness journey from start to finish. From assisting you with selecting your ProForm machine, all the way to watching you get results. We’re here to support you!

In order to get you to the finish line, let’s make sure you have the right tools to get you there. Once you have made your initial purchase, you can track your order status and shipping online. Let’s go over where and how you can do that.

Order Status

Due to unusually high demand, our wait time for phone and online chats is very long. You can track the status of your order by visiting the ProForm Order Status page on the ProForm website. Enter your order number, which can be found in your order confirmation email (exp. PF000000), to track the status of your order.

Please note, it may take 24 hours after an order is placed for it to appear in our system. If you have found your order and the shipping status is blank, it means that your order is in the process of being shipped.

Shipping Status

Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your machine to arrive at your local delivery center, then the delivery center may call you to schedule a time for your machine to be delivered to your home. Please consider your local delivery center time frame for delivering your ProForm machine to your home. Their delivery time may also be facing delays as well.

Due to the great uncertainty of COVID-19*, we are currently not offering white glove delivery with in-home assembly. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your ProForm machine purchase to your home as curbside delivery only.

All non-UPS shipments require a customer signature upon delivery. The shipping company will call you before attempting to deliver your machine. A total of 3 attempts will be made to contact you. After these 3 attempts have been made, the shipping company will make arrangements to return your ProForm machine to our warehouse. Return shipping and a 10% restocking fee may apply.

We cannot ship to P.O. or APO Boxes with internet orders. There are a couple of reasons for this. One: Many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our on-line order system can’t determine what size of box your order will ship in. Two: We ship items, like treadmill lubricant, that cannot be shipped through the US postal service.

For any further questions, please feel free to contact us!

DISCLAIMER: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. ProForm assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment.